:root { --ink: #1c1f1d; --muted: #5f6360; --accent: #116dff; --line: #e4e6e5; --bg: #f5f6f6; --ok: #157347; --warn: #b26a00; --bad: #b42318; }
* { box-sizing: border-box; }
body { margin: 0; font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, Heebo, sans-serif; color: var(--ink); background: var(--bg); }
a { color: var(--accent); }
.muted { color: var(--muted); }
header.top { display: flex; align-items: center; gap: 16px; padding: 12px 24px; background: #fff; border-bottom: 1px solid var(--line); }
header.top img { height: 30px; }
header.top .t { font-weight: 700; font-size: 16px; }
header.top .who { margin-left: auto; display: flex; align-items: center; gap: 12px; font-size: 13px; color: var(--muted); }
main { max-width: 980px; margin: 0 auto; padding: 24px; }
h1 { font-size: 22px; margin: 0 0 4px; }
.card { background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 18px 20px; margin: 0 0 16px; }
.btn { display: inline-block; border: 0; border-radius: 8px; padding: 9px 16px; font-weight: 600; font-size: 14px; background: var(--accent); color: #fff; cursor: pointer; text-decoration: none; }
.btn.ghost { background: #fff; color: var(--ink); border: 1px solid var(--line); }
.btn.sm { padding: 6px 12px; font-size: 13px; }
.btn:disabled { opacity: .55; cursor: default; }
label { display: block; font-size: 13px; font-weight: 600; margin: 12px 0 4px; }
input[type=text], input[type=email], select, textarea { width: 100%; padding: 9px 11px; border: 1px solid var(--line); border-radius: 8px; font: inherit; background: #fff; }
textarea { min-height: 120px; resize: vertical; }
.row { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.err { color: var(--bad); font-size: 13px; min-height: 18px; margin: 8px 0 0; }
.ok { color: var(--ok); font-size: 13px; }
.login { min-height: 100vh; display: grid; place-items: center; padding: 20px; }
.login form { width: 100%; max-width: 380px; background: #fff; border: 1px solid var(--line); border-radius: 14px; padding: 28px; }
.login img { height: 34px; margin-bottom: 10px; }
table { width: 100%; border-collapse: collapse; font-size: 14px; }
th, td { text-align: left; padding: 9px 8px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { font-size: 12px; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; }
tr.click { cursor: pointer; }
tr.click:hover td { background: #f8fafc; }
.pill { display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; background: #eef2f7; color: #344054; white-space: nowrap; }
.pill.aberto { background: #e8f1ff; color: #0b4fbf; }
.pill.em_analise { background: #fff4e0; color: #8a5300; }
.pill.aguardando_cliente { background: #fdecec; color: #a32020; }
.pill.resolvido { background: #e5f7ec; color: #155c34; }
.pill.fechado { background: #eceeee; color: #4a4f4c; }
.banner { background: #fff4e0; border: 1px solid #f3d9a4; color: #6b4300; border-radius: 10px; padding: 10px 14px; margin: 0 0 14px; font-size: 14px; }
.meta { display: flex; flex-wrap: wrap; gap: 6px 18px; font-size: 13px; color: var(--muted); margin: 6px 0 0; }
.msg { border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; margin: 0 0 10px; background: #fff; }
.msg.equipe { border-left: 4px solid var(--accent); }
.msg.cliente { border-left: 4px solid #98a2b3; background: #fcfcfd; }
.msg .h { display: flex; gap: 10px; font-size: 12px; color: var(--muted); margin-bottom: 6px; }
.msg .h strong { color: var(--ink); }
.md p { margin: 0 0 8px; } .md p:last-child { margin: 0; }
.att { display: inline-flex; gap: 6px; align-items: center; margin: 6px 8px 0 0; padding: 4px 10px; border: 1px solid var(--line); border-radius: 8px; font-size: 13px; background: #fff; cursor: pointer; }
.empty { text-align: center; color: var(--muted); padding: 30px 0; }
footer { text-align: center; color: var(--muted); font-size: 12px; padding: 20px; }
@media (max-width: 640px) { .row { grid-template-columns: 1fr; } header.top { padding: 10px 14px; } main { padding: 14px; } .hide-sm { display: none; } }